• What are the age requirements for renting at Explorify Rentals?
    • At Explorify, you must be at least 21 years old to rent our vehicles. Please present a valid, acceptable credit card (debit cards are not permitted) and a valid driver’s license, both in your name. There is no age limit for passengers; however, passengers must be able to reach the passenger foot boards flat footed according to United States law.
  • May I review in advance the Rental Agreement I’ll be required to sign when I pick up my motorcycle?
    • Rental Agreements vary slightly based on your rental dates, type of car and location, so we can’t present you with the exact copy of the agreement that you will be asked to sign. You may, view a copy of our Master Rental Agreement here. As mentioned above, you’ll be required to agree to and sign the Rental Agreement before the rental is released to you. We recognize that this will take additional time at the counter each time you rent, we will email you the Rental Agreement and will have the option to sign it and turn it when you pick up the rental to save time.
  • What kinds of credentials will I need to present when I pick up my rental?
    • At time of rental pick-up, all drivers must present a valid driver’s license in the driver’s name. The preferred second required credential is a major credit card such as American Express, Discover, JCB/Japan Card, MasterCard, Optima, PHH or Visa.
    • NOTE: All forms of required identification MUST include a name and MUST match the name and address on the renter’s driver’s license.
  • Do you require a deposit to rent a motorcycle?
    • Your rental payment can be made using a credit card. When your booking is confirmed, your card account will be charged the deposit of USD $300.00 per traveler. If Your credit card company rejects the subject charges, we reserve the right to cancel your order.
    • Deposit of USD $300.00 is non-refundable. The deposit covers expenses associated with the fulfillment of your booking (airfare, vehicles, accommodations, attractions, etc.)
  • Will you accept any other form of identification in lieu of a driver’s license?
    • Yes, we accept passports or any government ID.
  • Is my regular driver’s license sufficient when I am renting outside my resident country?
    • We accept all current and valid driver’s license from your home country with the proper class or endorsement permitting you to ride the motorcycle, or equivalent of the motorcycle, you are renting.
    • NOTE: State laws apply to your rental motorcycle and its use.
    • Here are some Alternative licenses that we accept:
      • Licenses issued from: Germany, Italy, France, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden:
        • A1/A2 – Will allow you to rent scooters.
        • A – Will allow you to rent motorcycles or scooters.
        • B1 – Will allow you to rent three-wheeled motorcycles.
      • Licenses issued from Canada:
        • Class 6 designation – For all provinces except for Ontario
        • Ontario:
          • Class M1: Will allow you to rent motorcycles and scooters during daylight hours with speed limit no more than 80 km/h on limited highways. Please view here for more details.
          • Class M2: Will allow you to rent motorcycles.
          • Class M: Will allow you to rent motorcycles or scooters.
          • Class M Condition M: Will allow you to rent three-wheeled motorcycles.
        • Licenses issued from Australia:
          • R-Date – Will allow you to ride scooters.
          • R – Will allow you to ride motorcycles or scooters.
        • Licenses issued from Brazil:
          • Category A – designation on your driver’s license to ride any motorcycle or scooters.
        • Although not required, it is recommended for all visitors with a license in a foreign language to obtain an International Driver’s Permit (IDP).
        • For More information about IDP’s:
          • https://international-permit.com/en-us?gclid=EAIaIQobChMItsXAgLTU3QIVgvhkCh328gYzEAAYASAAEgLUEPD_BwE
  • Can someone else drive a motorcycle that I rent? Do you charge extra for an additional driver?
    • Yes, you can add an additional rider, however the rider must be registered with our insurance and pay the daily insurance cost. Please let us know in advance if you plan someone else to drive your rental, otherwise they will not be allowed to drive it. The minimum age for an additional driver is 21 and a valid motorcycle license is required.

 

  • Is a credit card needed to hold my reservation?
    • Yes
  • Will my credit/debit card be charged when I make the reservation?
    • Yes, if you prepay the reservation. We will also charge a non-refundable deposit of USD $300.00 and we’ll place up to three additional holds on your credit card for the security deposit. Upon your return of the car, all holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to credit hold processing.
  • How can I view my reservation?
    • You can find your reservation on the email sent to you with your reservation confirmation. If you have an account with Explorify Rentals, you can also view your reservation by logging in to your online account.
  • How do I change my existing reservation?
    • You can view and modify your reservation on explorifyrentals.com as long as you have an account. If you do not have an account with us, please contact our customer service department by phone (800) 395-0591 or by email tours@explorifyrentals.com to make any changes to your reservation.
  • When I try to change my rental to another date, I can’t always get the motorcycle at the same rate. Why?
    • Motorcycle rental rates change every day. We promise that the rate you reserve is the rate you’ll pay – but we can’t promise that the rate you reserve today will apply if you lengthen, shorten or modify your rental period.
  • How do I cancel my existing reservation?
    • You can cancel your reservation at Explorifyrentals.com as long as you have an account. If you do not have an account with us, please contact our customer service department by phone (800) 395-0591 ext. 2 or by email tours@explorifyrentals.com to cancel your reservation.
  • What is your cancellation policy?
    • Cancellation charge applies if your reservations is cancelled 30 days before pick-up date

CANCELLATION NOTICE

CANCELLATION CHARGE

31 Day or Greater cancellation notice

No Charge

30 – 15 Day or Greater cancellation notice

50% of Total Booking Amount

14 Day or Less cancellation notice

100% of Total Booking Amount

  • Does Explorify have the best Explorify rates?
    • Yes, we work hard to be able to offer the best rates in the market.
  • Does Explorify Rentals offer any discounts on rentals?
    • Currently, we do not have discount plans but talk to a reservation specialist (800) 395-0591 ext. 1 to see if you qualify for a discount. All discounts are non-transferable and cannot be combined with additional promotions or discounts.
  • Why are you quoting me a higher rental rate than the last time I checked prices for the same reservation?
    • Our prices change depending on availability, location popularity, and many other factors. We adjust our pricing on a minute-by-minute basis to remain competitive in the marketplace. When you see a great rate for the motorcycle you want – RESERVE IT IMMEDIATELY – because it might not be available later!
  • How is my rental rate calculated?
    • Rental rates are based on 24-hour increments. If you pick up the bike at 10:00 a.m. it is due back by 10:00 a.m. the agreed upon day. For rentals, we offer a 59-minute grace period for returns. If you drop off your vehicle later than the 59-minuts, you will be charged and extra day.
  • Is it cheaper to rent on a certain day of the week or time of the month?
    • Since our rates are competitive, it doesn’t matter the day of the week that you book, we will offer the best rates I the market.
  • What rate will I pay if I choose to return my rental earlier than I originally scheduled?
    • No refunds for early returns are granted.
  • May I prepay my rental?
    • Yes, you may reserve and prepay toward your rental online at explorifyrentals.com with a credit or debit card. Or, if you prefer, reserve on explorifyrentals.com and pay in full when you pick up your rental.
    • NOTE: Even if you prepay, you will still need to present a credit card when you pick up the vehicle.
  • Do late-return fees apply?
    • Rental rates are based on 24-hour increments. There is a 59-minute grace period for returns. After 60 minutes late, full-day late charges and taxes may apply.
  • Does the cost of the rental include the fuel?
    • Explorify Rentals rates do not include fuel. Fuel costs are your responsibility. We claim no responsibility for motorcycle fuel consumption and mileage. You will receive the motorcycle with a Full Tank of fuel and you are responsible to return the motorcycle with a full tank of fuel. If the vehicle needs refueling, a $35 charge will be added. Every time you book a Tour with Explorify Tours, fuel is included!
  • Will any other fees apply?
    • If you happen to lose your key there will be a $250.00 fee. If the rental has trash in it, and stains that are not related to natural wear from travel you will be charged a $250.00 fee.
  • Can I reserve a specific make/model motorcycle?
    • Explorify will not promise customers specific bike models, but always seeks to deliver model class.
  • Is smoking permitted in rental motorcycles?
    • No
  • Does Explorify Rentals provide an orientation to my rental motorcycle if it is a model I do not ride at home?
    • Once you complete your quick rental check-in at our location, one of our team members will provide a comprehensive orientation of your rental motorcycle. The orientation will include a thorough damage and safety inspection, as well as detailed instruction on features, engine starting and cutoff procedures, location of braking, turn signals, emergency flashers, stereo operations, saddle bags, cable and disc locking procedures, location and storage of the motorcycle registration, and much more. Be sure to ask as many questions as you need to feel 100% comfortable and confident with your motorcycle before you start your journey.
  • Can I change where I return a motorcycle after I’ve picked it up?
    • Yes
  • May I extend my rental beyond the original return date?
    • If the motorcycle is available on those dates, yes you can. Please call a reservation specialist (800) 395-0591 ext. 1 to make suck arrangements.
  • May I return the motorcycle to an Explorify location if it’s temporarily closed?
    • We encourage our customers to return their rentals during business hours to close out their reservation and avoid additional charges that may occur when a motorcycle is unaccounted for. Custom pick-up or drop-off of vehicle may be scheduled.
  • Will my own insurance cover the damage to an Explorify motorcycle?
    • Please check with your personal auto insurance company to confirm whether your policy will cover any or all damage to the motorcycle. You are required to use our insurance.
  • What should I do if I have problems with my motorcycle? Do you offer roadside assistance?
    • Yes, we do. Roadside Assistance Coverage provides towing and roadside assistance by an approved vendor if your motorcycle becomes inoperable. Your benefits include emergency road service towing (within 30 miles of occurrence), emergency fuel delivery (up to 2 gallons) and jump start services. If you purchase Roadside Assistance, we will waive the cost of any approved tow or road side assistance service up to the amount of $400 USD per incident. Please refer to our Terms and Conditions for more information.
  • What should I do if I’m involved in an accident or the motorcycle is damaged during my rental?
    • When an accident occurs, first make sure that you are in a safe area away from traffic. Next, contact local police (dialing 911) and complete an accident report. An accident involving bodily injury must be reported to the police in the community in which it occurred. If another party is involved in the accident, please ensure that the other party’s contact information is included in the accident report and kept for your personal reference because that information will be required to complete an Explorify accident report. You should then contact Explorify’s 24-hour roadside assistance at 1-800-234-1353 if you purchased this option if not contact customer service department by phone (800) 395-0591 ext. 2 or by email tours@explorifyrentals.com.
    • Next, if your rental was in the U.S., print and complete an Explorify accident report. You’ll need Adobe Reader to view the accident report form. Please ensure that the entire form is completed to ensure there is no delay in the processing of your claim. Once completed, fax the form, along with any accident reports from local or state authorities. For further information regarding an accident claim, please call customer service department by phone (800) 395-0591 ext. 2 or by email tours@explorifyrentals.com.
    • If you didn’t purchase LDW, you are responsible for any and all loss or damage to the car resulting from any cause including but not limited to collision, rollover, theft, tire damage, vandalism, seizure/medical condition, flood, fire, hail or other acts of Nature. In this case, you should contact your personal auto insurance company and establish a claim for damage. If you are renting with a major credit card, you may want to contact their customer service department to determine if coverage is afforded through their collision program. You do not need to wait to receive our claim documents to report your claim to your personal insurance company and/or credit card company.
  • What if I am not at fault for the accident/damage?
    • Ensure that you get the other party’s contact information, so we may pursue them and/or their insurance company on your behalf for damages. Please note that our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage.
  • How can I obtain an Explorify Accident/Incident Report Form?
    • At the time of rental, the counter agent gave you a rental agreement and, in the jacket of your agreement, you will find an accident/incident report form; or you can download the form here. Please maintain a copy of your completed Accident/Incident Report for future reference.
  • Who is responsible for parking, tolls and moving traffic violations?
    • You are responsible for payment of any parking, toll and moving traffic violations along with a reasonable administrative fee, so please drive safely and observe all ordinances. Payments for these violations may be processed by a designated agent for this purpose.
  • How do I contact your claims department?
    • Before contacting our claims department, please ensure that you have submitted an Explorify accident report. (You’ll need Adobe Reader to view the accident report form.) Complete the entire form and email the form, along with any accident reports from local or state authorities, at tours@explorifyrentals.com.
    • After you have emailed your accident report form, if you need further information regarding an accident claim, please call (800) 395-0591 ext. 2 or e-mail tours@explorifyrentals.com at any time.
  • Where are your locations?
    • Though we are stationed in Wildwood Florida primarily, we have partners all across the continental Unites States. In Spring 2019, we will have multiple pick up and drop off locations! Please contact us at (800) 395-0591 ext. 2 or send an email to tours@explorifyrentals.com.
  • How do I determine the business hours of a particular Explorify location?
    • Explorify Rentals’ standard hours of operation vary by country and seasonality. For the most accurate hours of operation you can visit our Locations Page and select a location.
    • You can also get full location details and hours of operations by calling our Reservations Department at (800) 395-0591 by email tours@explorifyrentals.com.
  • Can I pick up at one location and return at another?
    • Explorify Rentals does offers One Way Rentals between all our locations for an additional fee. Some restrictions apply for riders wishing to do a One-Way Rental.
  • Can I take the motorcycle out of the state in which I’m renting?
    • Yes
  • Can I take the motorcycle out of the country in which I’m renting?
    • Explorify Rentals policy for riding your rental motorcycle across international borders varies from country to country. It is always best to contact our Reservations Department or the location you are renting from for details on requirements, limitations or restrictions for taking Explorify Rental’s motorcycles across international borders. The fewest restrictions for crossing international borders are always on an Explorify Tour. For a complete list of international tours offered by Explorify Tours please contact our Tour Department at (800) 395-0591 or tours@explorifytours.com.
  • What happens if my late-night flight is delayed and the Explorify rental counter is closed by the time I arrive?
    • We recommend you pick-up as soon as we open the following day when we open. We are here to help, if you find out before the locations closes and call us, we may be able to arrange to stay open later to accommodate.
  • What are the different payment options?
    • We accept American Express, Master Card, Visa and cash.
  • Can I use another person’s credit motorcycle with their permission?
    • At the time of rental, the renter is required to present a valid driver’s license and credit card with his/her name imprinted on it. The name/address on the credit/debit card MUST match the name/address on the driver’s license.
  • If I use a non-U.S. credit card, how will my currency be calculated?
    • If you use a credit or charge card issued by a financial institution outside the U.S., and if your charges are billed to Explorify in a currency other than U.S. Dollars, the full amount of your charge will be converted to the card account’s billing currency your card issuer.
  • Do you deliver motorcycles?
    • No, as we grow this may change.
  • Do you offer a pick-up service?
    • No, as we grow this may change.
  • Do you provide cab or bus reimbursement to an Explorify location?
    • No
  • What insurance do you offer while I’m renting?
    • You are responsible for all damage or loss you cause to the Vehicle and to others. You agree to provide liability, collision and comprehensive insurance covering you, us, and the Vehicle. We also provide an insurance policy (“Policy”) that covers motorcycle/automobile liability coverage for bodily injury and property damage to third parties with limits no higher than the minimum amounts stated in the financial responsibility insurance laws of the state whose laws apply to the loss.
    • You are not insured for vehicle Damage or Theft. We offer several options from upgrading your Liability or Damage Waiver.
  • What is ZERO Loss/Theft & Damage Waiver?
    • It completely covers damage and partially covers theft. Renter pays $0 USD per damage occurrence and up to $1,000 USD per theft occurrence. Please reference our Terms & Conditions for more details.
  • What is Loss/Theft & Damage Waiver?
    • It partially covers damage and theft. Renter pays $2,500 USD per damage occurrence and up to $5,000 USD per theft occurrence. Please reference our Terms & Conditions for more details.
  • What is Supplemental Liability Insurance?
    • Supplemental Liability Insurance protects the passenger with third party liability coverage. We offer $300,000 USD upgrade coverage.
    • NOTE: SLI is supplemental and secondary to all other available insurance where permitted by law. SLI is only available at participating licensed US locations.
  • Do you require a security deposit? If so, how does it work?
    • Depending on which Theft and Damage Waiver you choose and the type of rental, a security deposit between $500 USD to $2,000 USD will be required when you are picking your rental online. The security deposit will be deducted against the available balance on your credit card. Once your rental is returned on time and free of damage, the security deposit will be released.
  • Do you offer protection if I run out of gas, get a flat tire or lock my keys in the motorcycle?
    • Explorify offers towing and roadside assistance by an approved vendor if your motorcycle becomes inoperable and if you purchase that options with your rental. Your benefits include emergency road service towing (within 30 miles of occurrence), emergency fuel delivery (up to 2 gallons) and jump start services. If you purchase Roadside Assistance, we will waive the cost of any approved tow or road side assistance service up to the amount of $400 USD per incident.
  • Am I required to take the insurance?
    • Yes
  • Should I purchase coverage for my Explorify motorcycle from a travel package website?
    • You are not required to purchase any travel insurance; however, we highly recommend you acquire one through your credit card or a travel package website.
  • Can I rent additional accessories?
    • Yes
  • Can you confirm availability of additional accessories?
    • Unfortunately, we cannot, it’s first come first served.
  • Are customers welcomed as walk-ins?
    • Yes, all locations are open to walk-ins during their respective business hours.
  • Are side-cars available for rent?
    • Explorify Rentals has no sidecars at this time.
  • Do you offer bikes with backrest and saddlebags? Which bikes?
    • All bikes have saddlebags and a backrest for the passenger.
  • How can I get a copy of my receipt or rental agreement from my recent rental?
    • You can get a copy of your receipt or rental agreement on Explorifyrentals.com as long as you have an account. If you do not have an account with us, please contact our customer service department by phone (800) 395-0591 ext. 2 or by email tours@explorifyrentals.com and we will email you one.
  • Does Explorify have a Lost and Found department?
    • We do not have an official lost and found department but if you misplace something, contact customer service department by phone (800) 395-0591ext. 2 or by email tours@explorifyrentals.com and we will be more than happy to help you.